LuxonLink — Internal AI knowledge base software

Branding and interface controls

Set the assistant name, company name, tagline, empty state text, input placeholder, logo fields, favicon fields, typography, colors, chat bubble styling, layout, backgrounds, shadows, glow, and avatars. Preview the experience for desktop and mobile before publishing.

Document ingestion controls

Upload files, manage document folders, ingest approved URLs, configure max tokens, follow internal links where appropriate, set allowed paths, define depth limits, and trigger automatic indexing.

Answer and model controls

Choose supported models, adjust temperature and max tokens, tune document chunks and top-K retrieval, select response format, set system prompt or assistant personality, and use customer-provided API key support where applicable.

Analytics, reports, and alerts

Track total messages, conversations, average messages per conversation, average response time, activity by hour, day, week, month, and quarter, feedback, source usage, policy misses, scheduled reports, recipient management, recent report runs, and alert rules.

Identity and copy

Set the assistant name, company name, tagline, empty state text, input placeholder, logo fields, and favicon fields so employees understand what the assistant is for.

Visual styling

Configure typography, colors, chat bubble styling, layout, backgrounds, shadows, glow, and avatars to match your organization's internal style.

Desktop and mobile preview

Preview the assistant experience across desktop and mobile views before rolling changes out to employees.

☁️ Fully Managed by xillix

Secure SaaS with no installation required:

• Hosted and maintained by xillix
• Enterprise-grade security and uptime
• Automatic updates and maintenance
• Access via secure web interface

Your documents are encrypted, isolated, and never used for training.

🔐 Department Isolation

Fine-grained access control:

• HR employees see only HR documents
• IT sees only IT documentation
• Sales sees sales playbooks and product info
• Admins control who sees what

Role-based permissions enforce your organizational structure.

📝 Audit-Friendly Citations

Full traceability for compliance:

• Every answer is logged with timestamp
• Source documents and page numbers recorded
• User identity tracked (for internal deployments)
• Export logs for compliance audits

Perfect for regulated industries that need documentation.

🚫 No Training on Your Data

Your intellectual property stays yours:

• We never use your docs to train AI models
• Your data is encrypted and isolated per customer
• Full data portability—export anytime
• Delete your data completely on request

This isn't a promise—it's how our system is architected.

What employees are asking

See the actual questions your team is asking. Discover what topics come up most, how activity changes over time, and where your documentation needs to be stronger.

Where answers are unclear

Identify responses that receive negative feedback or low-confidence scores so you can improve the underlying documentation.

Which questions go unanswered

Surface gaps in your knowledge base before they become recurring problems. Repeated questions, unanswered topics, and unclear answers can become a practical backlog for documentation owners.

📊 Questions and activity

See questions asked by employees, timestamps, and usage patterns across your organization.

📄 Source documents used

Track which documents are driving the most answers so you know what your team relies on most.

📈 Response performance

Understand how well your system is performing and where responses may need tuning or documentation updates.

👍 User feedback

Employees can rate responses with thumbs up or down. Feedback is tracked so you know which answers are trusted and which need improvement.

🔍 Unanswered or unclear questions

Detect when LuxonLink cannot fully answer a question from the indexed documents. These policy misses can signal that documentation is missing, outdated, or not specific enough.

📋 Missing or non-specific policies

Review reason codes such as missing policy or non-specific policy, along with the source documents used, so documentation owners know what to clarify.

📤 Exportable gap reports

Export policy misses, repeated questions, source usage, and feedback for review. Scheduled reports can summarize usage, feedback, and documentation gaps for recipients.

📝 Conversation and source review

Review conversations, timestamps, source documents used, response times, and the context needed to understand how employees are using the system.

📤 CSV export

Export conversations, feedback, source usage, and policy-miss reports to CSV for deeper analysis, compliance review, or sharing with leadership.

📧 Scheduled reports and alerts

Set up weekly scheduled reports with usage, feedback, and policy-miss sections. Manage recipients, review recent run history, and configure alerts for scheduler, backend, or policy-miss spikes.

⚙️ Model and answer controls

Select supported models, set temperature and max tokens, tune document chunks and top-K retrieval, choose response format, and adjust system prompt or assistant personality.

🎯 Policy and keyword boosts

Prioritize approved content with policy boosts, boost multipliers, max total boost limits, keyword boosts, and version-aware ranking so current guidance can surface more reliably.

📄 OCR and table extraction controls

Configure OCR behavior, table extraction, image-only page handling, URL ingestion, allowed paths, internal-link following, and depth limits to support complex document sets.

🔄 Reindexing and version updates

When documents change, administrators can trigger reindexing to keep answers aligned with the latest approved content and document versions.

🔒 Data stays isolated between teams

Each department runs from its own controlled knowledge base. HR content does not mix with IT runbooks, and sales material stays separate from compliance documentation.

🏢 Separate instances for sensitive teams

When stricter separation is required, departments can be deployed as independent instances — each with its own documents, access controls, and reporting.

☁️ Fully managed by xillix

No software to install, no servers to manage. xillix handles hosting, updates, and maintenance so your team can focus on using the system, not running it.

⏱️ Faster answers for employees

Employees get direct answers from approved documents instead of spending time searching through folders, inboxes, and shared drives.

📉 Fewer repeated questions

HR, IT, and operations teams spend less time fielding the same questions when employees can self-serve from an accurate, up-to-date knowledge system.

✅ More consistent information

Responses stay grounded in approved content, reducing conflicting answers across teams and improving trust in internal guidance.

🔍 Clear insight into documentation gaps

Usage data and feedback reveal where your documentation is weak or missing so you can improve it before it becomes a recurring problem.

LuxonLink vs ChatGPT

Secure internal knowledge versus general AI assistance.

LuxonLink vs Confluence

Instant answers with governance versus documentation-only workflows.